Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Personnel Reliability Program

What is PRP? The Personnel Reliability Program is a program in to ensure the highest possible standards of individual reliability in personnel performing specialized duties with certain types of weapons. Medical PRP is continuous monitoring of PRP members' health care and advising the Certifying Official when medications, conditions, or treatment affect their ability or reliability for the mission. The PRP office is located in the Airman's Clinic, Patient Administration. PRP members with medical needs after duty hours/weekends/holidays/down days, should contact the Madigan Army Medical Center Emergency Room or 911.

Contact Us

Phone

253-982-4094 or 253-982-0655

Hours

Monday-Friday
7:30 a.m. to 4:30 p.m.

Don’t forget to keep your family’s information up to date in DEERS!