Live in the West Region? There is now a referral approval waiver in place through March 31, 2025. Learn More
Also, you have until Feb. 28 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

Patient Resources

Customer Service 

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility. 

Beneficiary Counseling and Assistance Coordinator (BCAC)  

This service is operated by Madigan Army Medical Center.

Debt Collection Assistance Officer (DCAO)

This service is operated by Madigan Army Medical Center.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.



 

Contact Us

Phone

Patient Advocates

Aerospace
253-982-9952
Dental
253-982-5505
Optometry
253-982-2032
Patient Administration
253-982-7177
WOMC
253-982-9499     

Hours

Monday-Friday
7:30 a.m. to 4:30 p.m.
Closed every Thursday afternoon and the second Thursday of each month

Location

690 Barnes Blvd.
Joint Base Lewis-McChord, WA 98438
Don’t forget to keep your family’s information up to date in DEERS!