Customer Service
Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.
Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.
How can we help you today?
Patient Advocate
Patient advocates advise and help you with medical and dental benefit concerns within this facility.
Beneficiary Counseling and Assistance Coordinator (BCAC)
This service is operated by Madigan Army Medical Center.
Debt Collection Assistance Officer (DCAO)
This service is operated by Madigan Army Medical Center.
Interactive Customer Evaluation (ICE)
ICE is a
web-based tool that collects your feedback on services at this facility.
